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Login & Account

Log in to OCTOPUZ, manage your activation, and review your license and account details in the Licensing Customer Portal.

Note: Your OCTOPUZ software login is separate from your OCTOPUZ Academy and Support account. Use your software credentials for OCTOPUZ and the Licensing Customer Portal.

Log in to OCTOPUZ

You need a login email and password associated with your OCTOPUZ account. If you do not have these credentials, contact Customer Success or your Reseller.

  1. Enter your OCTOPUZ login email and password.
  2. Optional: enter your name. OCTOPUZ uses it to populate fields such as Project Author and personalize your experience.
  3. Select LOG IN.

A successful login gives you access to OCTOPUZ. If login fails, OCTOPUZ displays an error message. Contact Support if you need help resolving a login issue.

After logging in, you can change your name in Settings.

Log in through a proxy

If your network uses a proxy server to access the internet, you may need to configure it before logging in.

  1. Select Proxy settings on the login screen.
  2. Enter the domain, port, username, and password for your proxy.
  3. Select Apply proxy.
  4. Confirm that the login screen displays Proxy, indicating that the settings are active.
  5. Log in using your OCTOPUZ software credentials.

Review your account and activation

Open User Centre and review Your Account for:

  • Your login email and account name.
  • Your account type: Subscription or Perpetual.
  • Your subscription or maintenance status and renewal date. OCTOPUZ displays a warning when renewal is approaching.
  • Your activation status and valid-until date. You can use OCTOPUZ until this date. Renew the activation by logging out and logging back in.

Stay logged in or log out

In User Centre under Your Account, choose how OCTOPUZ handles your login when you close the software:

  • With Stay logged in selected, you remain logged in and keep the activation held.
  • With Stay logged in cleared, closing OCTOPUZ logs you out and returns the activation.

To log out manually, select Log out.

Use the Licensing Customer Portal

Open the portal

  1. In User Centre, select Account to open the Licensing Customer Portal in your default browser. Alternatively, use the button below.
  2. Enter your OCTOPUZ software credentials.
  3. Select Log in.

Open Licensing Customer Portal

Review licenses and activations

The Licenses tab displays:

  • License Type: Perpetual accounts display Perpetual. Subscription accounts display Subscription or ExpiryDate.
  • Activations: the number of current activations compared with the total available for your account.
  • Maintenance: the maintenance expiry and renewal date for Perpetual accounts. This field does not apply to Subscription accounts.

The Activated tab lists current software activations and their activation dates. Use Computer ID to identify which device is holding an activation.

Computer ID is an OCTOPUZ licensing identifier, not an identifier found in your device settings. The same device registers with the same Computer ID, which helps distinguish computers sharing an activation or login.

Change your password

  1. In the portal, select your email address and choose Change password.
  2. Enter your current password and a new password. The new password must contain:
    • At least 6 characters.
    • At least one digit (0-9).
    • At least one uppercase letter (A-Z).
    • At least one non-alphanumeric character.
  3. Select Save.

Update your contact details

  1. In the portal, select your email address and choose My settings.
  2. Edit your first name, last name, and email address as needed.
  3. Select Save.

Note: Changing the email address in My settings changes where password reset emails are sent. It does not change the email address used to log in to OCTOPUZ.

Log out of the portal

Select your email address and choose Logout.